HELP & LEGAL
Shipping Policy
This Shipping Policy explains how orders are processed and delivered. If you need help with an order, please contact us.
Order Processing
Orders are typically processed within 1–2 business days (excluding weekends and holidays). During high-volume periods, processing may take longer.
Shipping Destinations
We currently ship within the United States. If you are located outside the U.S., contact us and we’ll confirm available options.
Shipping Rates
Shipping rates are calculated at checkout and may vary based on destination, order size, and selected service.
Delivery Times
Estimated delivery times are shown at checkout when available. Delivery timelines may vary due to carrier delays, weather, and other factors beyond our control.
Tracking
When your order ships, you will receive a confirmation email with tracking information (if provided by the carrier). If you don’t see the email, please check your spam/promotions folder.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. If you notice an error, contact us as soon as possible—address changes may not be possible once an order has been processed.
Undeliverable / Returned Packages
If a package is returned to us as undeliverable, we may contact you to confirm an updated address. Additional shipping charges may apply for reshipments.
Damaged or Missing Items
If your order arrives damaged, incomplete, or appears to be missing items, please contact us within 7 days of delivery with your order number and clear photos of the package and product(s). We will review and assist.
Questions
For shipping questions, contact us via the Contact page.
Need help with an order?
Send us a message and we’ll respond as quickly as possible.
Contact Support