HELP CENTER
Frequently Asked Questions
Clear, straightforward answers. If you still need help, contact us and we’ll respond as quickly as possible.
Orders
Where do you ship?
We currently ship within the United States. If you’re outside the U.S., contact us and we’ll confirm available options.
When will my order ship?
Most orders ship within 1–2 business days. You’ll receive a tracking email as soon as your order is dispatched.
How can I track my package?
After shipping, you’ll receive a tracking link by email. If you can’t find it, check spam/promotions or contact support.
Returns & Refunds
What is your return policy?
You can review our full policy on the Returns & Refunds page. If something isn’t right, contact us and we’ll help.
My order arrived damaged. What should I do?
Contact us with your order number and a photo of the package/product. We’ll make it right.
Products
Are your products third-party tested?
We prioritize quality control and responsible sourcing. For product-specific documentation, contact us and we’ll provide available details.
Do you publish Certificates of Analysis (COA)?
COA availability can vary by product and batch. If you need COA information, contact us with the product name and any batch details you have.
Do your products diagnose, treat, cure, or prevent diseases?
No. Our products are not intended to diagnose, treat, cure, or prevent any disease.