At ABSTERGO -PAC LLC, customer satisfaction is important to us. Please review our refunds and returns policy carefully before making a purchase.
1. Returns Eligibility
Due to the nature of our products, returns are only accepted for items that are damaged, defective, or incorrect upon delivery. Items must be unused, unopened, and in their original packaging.
2. Non-Returnable Items
For health, safety, and hygiene reasons, certain items are non-returnable, including but not limited to:
- Opened or used products
- Items not in their original condition
- Products returned without prior authorization
3. Return Authorization
To initiate a return, you must contact us within 7 days of receiving your order at sales@abstergopacllc.com. Please include your order number, a description of the issue, and supporting photos if applicable. Returns sent without authorization may not be accepted.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within a reasonable timeframe. Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at sales@abstergopacllc.com.
6. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. Shipping costs are non-refundable.
7. Late or Missing Refunds
If you have not received a refund after approval, please check with your bank or payment provider before contacting us.
8. Changes to This Policy
We reserve the right to update or modify this Refunds & Returns Policy at any time without prior notice.
Contact Us
ABSTERGO -PAC LLC
Email: sales@abstergopacllc.com